FlowDesk
Internal ops and ticketing, without the enterprise price tag.
Overview
FlowDesk gives internal teams a single place to receive, route, and resolve requests — replacing the scramble of email threads and Slack DMs with a workflow everyone can actually see. (Sample product — replace with your real catalog.)
See it in action
Operations and support teams juggling requests across email, Slack, and spreadsheets.
Key Features
- Unified request inbox
- Custom workflow stages
- SLA tracking and alerts
- Internal knowledge base
- Team workload view
- Slack and email integration
Who uses it, and how
For IT/ops teams
Centralize every internal request so nothing falls through the cracks.
For support leads
See team workload at a glance and rebalance before anyone burns out.
For HR teams
Standardize onboarding and policy requests into a repeatable workflow.
Up and running in 4 steps
Set up your request types
Define the categories your team handles most.
Route automatically
Requests get assigned based on type, workload, or team rules.
Track SLAs
Get alerted before a request breaches its response-time target.
Resolve and learn
Closed tickets feed a searchable knowledge base for next time.
Common questions
Can we customize workflow stages?
Yes, every workflow is fully configurable to match how your team already operates.
Does it replace our email?
No — FlowDesk sits alongside email and Slack, pulling requests in rather than replacing your existing tools.
Is there a limit on request volume?
No hard limits; plans scale with team size, not ticket count.
Can different teams have different workflows?
Yes, each team or department can run its own workflow and SLA rules.
Request a Demo
See FlowDesk in action. Tell us a little about your needs and we'll set up a walkthrough.
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